Improvements in customer service and service processes
The goal of the cooperation was to improve OP’s customer service and achieve cost savings through digitalization of signatures and service processes.
”The digital signature solutions by Avaintec meet well our needs, and based on our comparison, represent the cutting edge of the digital signature market, enabling a versatile use of diverse signature methods. The solutions are scalable and stable for use with large volumes in a reliable manner.”
- Tuukka Ihalainen, director, OP-Palvelut Oy
Ihalainen tells that Avaintec’s open interfaces make integrations of digital signatures cost efficient and easy to maintain.
According to Timo Rossi, Head of Division, the agile delivery model and methods used by Avaintec enabled a deployment of the projects in a quality manner within budgets and dead-lines.
”The company has been able to meet the high scalability and other requirements typical for large environments.”